How body language tips off a disengaged employee

It’s like the old saying goes: “Actions speak louder than words.”

When it comes to communicating in the workplace, body language says it all.

And any manager with a firm understanding of an employee’s involuntary reactions to situations can better determine who’s committed — and who’s not.

The American Management Association created this list of body language signals that managers should familiarize themselves with.

Feel free to pass these on after you’ve mastered the list yourself.

Head to toe

Eyes: A decrease in eye contact will be your first clue for a disengaged employee. When their eyes go from wide open to slightly narrow, almost squinting, it means they’re having trouble understanding.

Mouth: Pursed lips, clenched jaw muscles, or a turned head with sideways eye contact are all signs of disagreement.

Torso: When shoulders are turned away from whoever is speaking, you’ve lost them. Engaged people will face you directly, with their torsos pointed in your direction. Someone shielding their torso from you with a purse, briefcase or laptop is a sign of defensiveness.

Legs: When their feet are pulled away from you, wrapped tightly together, pointed toward the exit or wrapped around legs of a chair, it’s a sign of withdrawal.

When you spot this behavior, check your own body language to make sure you aren’t reciprocating this.

Then consider changing your approach. For instance, you can force them to open up by making them move around by handing them paperwork, or even a cup of coffee.

Spot the gold-medal members of your organization

Adapted from CFO & Controller Alert.

There were plenty of examples of excellence during the Olympic games in London this summer.

Which has to make you wonder: Are certain people simply wired for that level of extraordinary achievement?

Turns out they just might be – and perhaps some of your own staff have similar potential.

A recent study of all 114 British Olympic gold medalists in history uncovered these four common traits:

  • intelligent
  • driven
  • single-minded, and
  • admittedly even bit a selfish.

Sound like a few top-performing members of your team fit that profile? Not so fast – there’s one other trait that just may be most important of all.

Don’t overlook humility

In analyzing interviews and footage of these champions, one other characteristic rose to the top: Above all, the gold medalists were humble.

There was a lack of arrogance across the board that even surprised researchers considering how much these people achieved.

That’s insight worth applying to your own team.

In business, we often accept the super-egos that come with the star performers. But look a little deeper at your more quiet leaders – those may be your true gold-medal winners who can take your department to new heights.