An approach to incentives that gets results

 

Adapted from The Internet & Marketing Report.

Who doesn’t like incentives!

They are all the rage, and any employee worth his or her own salt wants to be incentivized as often as possible. Right?

Well, that’s always been the widespread belief — and practice — in spite of tons of research that suggests incentives aren’t so good at improving performance in the long-run on anything other than the most repetitive and mundane task. That’s because it’s thought that being too focused on the reward can cloud the creative process.

However, a recent Harvard University study found that adding a little wrinkle dramatically improves student performance: give teachers a reward upfront and threaten to take it away if performance doesn’t actually improve.

It’s what’s known as loss-aversion — that people are more motivated by the thought that something could be taken away if they don’t achieve a goal. For managers and executives, exploiting this loss-aversion tendency could open the door to better performance in all parts of any organization.

The Harvard study suggests pay-for-performance has a dismal record of improving student outcomes. Teachers who were offered sizable bundles of cash didn’t help their students any better than teachers who simply worked out of the goodness of their impoverished hearts.

But to lose something, that’s different! People will scale the highest mountains to hang onto what they already possess. For instance, researchers found people will pay more than twice as much money to keep a coffee mug they were given than to acquire it in the first place.

These ideas hold exciting possibilities for business. Marketers, for instance, could offer discounts, samples or add-ons for free, but revoke them if customers don’t maintain a standing order, or write a favorable online review.

On a wider scale, why not hand out bonus pay at the beginning of the year? Nobody wants to give it back.

Two steps to a motivated – and productive – workforce

Adapted from What’s New in Benefits & Compensation.

Good managers are always looking  for new and creative ways to keep employee morale and productivity high.

The key to motivating without money is getting people to feel a sense of accomplishment and fulfillment from the project or job they’re currently involved in.When the budget is tight, that’s no easy task.

Here are two proven ways to do it – courtesy of  the Harvard Business Review:

1. Get managers more involved

Many firms rely on surveys to get the pulse of employees – and keep track of their engagement levels.

HR and benefits is usually charged with analyzing the survey results and then distributing the results, usually to upper managers.

What works better is distributing the employee survey results right to front-line managers who can directly influence staff and help them make key changes.

Plus, front-line manages will  take ownership in terms of helping employees achieve the changes they listed in the survey.

2. Offer shorter, more frequent surveys

Some firms offer giant annual surveys that take workers a considerable amount of time to complete and ask about almost everything under the sun.

The problem with this is many employees rush through the survey just to get it done.

What works better: Sending out shorter surveys (one to two questions on a specific subject) more frequently.

Employees happy with health benefits despite costs

Adapted from What’s New in Benefits & Compensation.

If employees feel they’re getting good value for their healthcare benefits, they’ll be OK with taking on a bit more of the costs.

That’s one of the key takeaways from a recent Perceptions of Health Benefits in a Recovering Economy study, by the National Business Group on Health (NBGH).

The study found that 63% of employees were very satisfied with their current healthcare coverage, even though the vast majority of them saw increased premiums and out-of-pocket costs over the past three years.

Some of the other highlights:

  • Approximately 33% of employees were more satisfied with their health coverage than they were three years ago; 12% were less satisfied; and 53% said satisfaction was the same, and
  • 87% of workers said health benefits were very important when it came to making a decision about a new job or staying with their employer.

The study also found that the majority of workers (71%) didn’t think employers should charge people more for health care if they didn’t reach health goals.