The Customer Service Advantage
"Let me begin by saying how excited I was to read your newsletter. I loved it! It was rich in information, very customer-friendly, and well-rounded in its content."
Patricia Phillips
Coordinator of Customer/Community Relations
Prince George's Community College
About the newsletter:
The Customer Service Advantage provides proven techniques for satisfying customers. Insights and ideas from the newsletter help customer service professionals manage customer expectations and understand their real needs.Not only will The Customer Service Advantage help keep customers coming back, it'll offer proven strategies for convincing other departments that it's crucial to work as a team to provide top-notch customer service.
Subscribe to The Customer Service Advantage and join a vast number of customer service professionals who find the newsletter's fast-read format invaluable for dealing with customers and motivating and training reps.
People who benefit:
Customer Service Directors and Managers, Sales Directors and Managers, Inside Sales Managers, Senior Customer Service Reps, Customer Relations Directors and Managers."Incorporating the new ideas found in CSA into my daily routine, has helped me become a better service professional." --- Greory K. Field, Service Supervisor, Ecolochem Inc.
"Customer Service Advantage is an easy read and gives wonderful summaries of how to help reps. I share CSA with all my reps, because of the good information on dealing with stress and empowering reps." --- Jan Sevits, Customer Service Manager, Quest Diagnostics
"Customer Service Advantage shows me how seasoned professionals handle issues. It's comforting to know that other managers are dealing with the same problems I am." --- Katie Fleherty, Customer Service Manager, Equibrand Corp.
"CSA is packed with helpful hints on resolving situations. We also use CSA for ideas to keep reps motivated." --- Cindy McDonald, Customer Service Manager, Omaha Property & Casualty
"CSA is a useful tool to share with your customer service employees. The real life situations have valuable insights for all reps, so it's more than just a management tool." --- Debbie Moncey, Customer Service Manager, Riley, Barnard & O'Connell
"I send out notes for the newsletter to my department and they find the information very useful. I can read and understand it quickly and compare our company to the scenarios." --- Regina Tasca, Customer Service Manager, Konica Photo Imaging
"The Customer Service Advantage covers so many relevant issues in it's eight pages. That's why I continue to subscribe." --- Bryn Starr, Mktg Communications, Koch Waterproofing Solutions
Try it risk-free:
Try our newsletter risk-free for two issues. If you don't find it helps you do your job better, just write "cancel" on the invoice and owe nothing.Ordering information:
$253 per year, published semi-monthly (23 issues a year), 8 pages per issue.To order by phone call 1-800-220-5000.
To order by FAX click here for FAX back form.